Terms and Conditions

The Contract

Please note that it is essential to read and understand the following terms and conditions, it is a contract between yourself and Peru Travel & Healing SAC. When you make your booking and pay your deposit you acknowledge that you have read and agree to the following terms and conditions. In addition, please ensure you have read and understood the itinerary and the style of travel in which you will be partaking. These are the terms and conditions governing the relationship between Peru Travel & Healing SAC, hereinafter referred to as Travel & Healing or ¨the company¨ and you, and hereinafter are referred to as ¨the client¨.

Program and Service Prices

All prices are listed in US dollars and include all taxes for non-residents of Peru. All air and bus fares are subject to change and availability. They will be confirmed on the date that the reservation is made.
All prices for Group Departures are based on the shared double-occupancy basis. If you are a single traveller you will be matched up with another traveller of the same gender or can pay a single supplement. All payments made by credit card are subject to an additional fee.

Bookings and Deposits

For Horse Riding Tour: At the time of booking a non-refundable deposit of 50% is due to post your itinerary. It is to be paid in full, two weeks prior to the departure date of the day tour. If a last minute reservation is made (within the two week period) the entire reservation must be paid in full at the time of booking. Last minute reservations have a grace period of 24 hours once payment is made to cancel.
* Please note that the Wayna Picchu tickets depend of the availability of spaces, only 200 spaces at 10.00 am per day. If you are planning climb Wayna Picchu you need to book with 1 month in advance in low season ( January to April) and 3 months in advance in high season ( May to December) and if you are booking please let us know the date of the visit to Machu Picchu, and we can check and let you know availability.
** Please check with your bank in regards to ATM withdrawals, amount per day. There are various machines around Cusco, with different limits and fees. Some banks have partner banks here in Peru, it is best to consult your bank.

Cancellation of Services by the Client

Cancellations made before the date full payment is required (30 days) are entitled to a refund of 25%. Under the condition no costs have be incurred to the company totaling more than 25%. In the case the company has incurred costs over 25% the client is entitled to accompanying receipt and remaining balance. Any cancellations made within the (30 days) before your departure date will result in the loss of your deposit. Bank fees are not included in the cost of the tour and will be charged on a case by case basis, as relevant for each institution.

Cancellation of Services by the Client

The company will only cancel a tour for the following reasons.

• Force majeure
• Unforeseen circumstances beyond the company's control

The company will inform the client as soon as possible of a cancellation. Clients holding a fully paid booking may choose between an alternative trip when possible or a full refund. The company is not responsible for any incidental expenses the client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If the alternative trip chosen is a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then the client will pay the difference in price.
Please note that refunds will not be given for the following:

• Lost travel time or substitution of facilities
• Presence of circumstances beyond the company's control which requires alternative arrangements be made to ensure the safety and enjoyment of your tour.
• Unused services for any accommodation, activity or tour segment without prior notice.
• Premature contract termination

Unused Services

If for any reason the transportation chosen by the client (bus, flight, train, etc…) does not arrive at the destination prior to or on the date and time scheduled to begin the services contracted from the company shall not be held liable for any missed services resulting. The company will begin to provide services from the date of arrival, of the client, until the originally scheduled termination of the services. Any services missed as a result of the delays are not refundable. If the client leaves the tour early including not using additional nights of accommodation for any reason, voluntary or involuntary, no monies will be refunded.

Prices and Surcharges

As we publish our prices well in advance, we may occasionally be faced with significant cost increases due to factors over which we have no control. As such we reserve the right to impose surcharges (prices increases) up to one month before departure due to significant changes in exchange rates, increases in entrance fees, train fares or other transport cost taxes. If government action should require us to do so or others. Any surcharge or price increase will be fully explained and justified by the company before implementation. If any surcharge results in an increase of more than 10% of the program cost the client may cancel the booking and obtain a full refund, fewer expenses already incurred, provided the cancellation is made within the required time period.

Included meals

Included meals In all flights and land transportation, meals and snacks are given to passengers according to the transport company. Some programs include the meals specified in the itinerary, these are described as B (breakfast), L (Lunch), D (Diner). All other meals are responsibility of the client.

Flexibility

The client appreciates and acknowledges that the nature of travel to developing countries requires considerable flexibility and should allow for alternatives. It is understood the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable circumstances. If hotels need to be changed they will be replaced by hotels of similar standard.

Factors outside of the company's control (Force Majeure)

The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, landslides, etc. The client accepts to assume all extra costs derived by any of these factors.

Authority on Tour

At all times the decision of the company's tour leader or representative will be final on all matters likely to endanger the safety and well-being of the tour. By booking with us the client agrees to abide by the authority of the tour leader or representative, who represents the company. If the client chooses not to abide by the decisions made by the company representative, the client will be considered as having left the tour. The client must at all times strictly comply with the laws, customs, and foreign exchange and drug regulations of all countries visited. If the client is affected by any condition, medical or otherwise that might affect other people's enjoyment of the tour, the client must advise the company at the time of booking. Should the client fail to comply with the above or commit any illegal act when on the tour or if in the opinion of the tour leader or representative the client's behavior is causing or is likely to cause danger, distress or annoyance to others. We may terminate that client's travel arrangements without any liability on the company's part and the client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements.

Applicable Law and Choice of Forum

This agreement shall be governed by the laws of Peru. Each party hereto agrees to the exclusive jurisdiction of the Federal Court of Peru at Cusco, Peru in regards to any action or proceeding relating to this agreement. Print First and Last Name:
Passport Number:
I accept the terms and conditions aforementioned.
Date:
Signature:


*Please print this page, fill it out and resend it to our email info@travelandhealing.com